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Senior Account Manager

Reference No:




Manchester (Flex)

Up to £45,000 per year

"There are three essentials to being a brilliant Senior Account Manager, they are humility, clarity, and courage!!"


A first-class award winning, multi-brand, diverse agency. Trusted by the world’s leading brands and organisations to create and deliver outstanding brand experiences and live events globally.   

With over over 38 years’ experience working with clients to deliver against objectives and challenge industry conventions. In the last year alone, as a Group, they have delivered over 144 live events in more than 22 cities globally. A team of 70+ experts that specialise in three distinct business pillars: Sport, Brands and Entertainment. In each line of business, we provide clients with the creative ideas, project management rigour and production expertise to deliver world class experiences and music concerts across the globe.


Sport – Our expertise across sports includes working with some of the world’s largest organisations and rights holders to consult on and deliver premium hospitality, guest management programmes, sponsorship activations, car runs, fan zones, touring kits, and opening ceremonies.

Brands – Our team understands that creativity has no boundaries. We are forever striving to provide clients with the brightest ideas to help solve business problems. Our brands team works closely with leading global brands to deliver both B2B and B2C experiences including conferences, product launches, awards, exhibitions, and parties.

Entertainment – Our entertainment arm brings the best of Rock and Roll and spectacular large-scale production values into the corporate world. Our team has conquered some of the most technically challenging briefs to produce spectacular live shows and touring music concerts.

The Group includes six internal Agencies, so masses to be a part of and involved in.


As an experienced Senior Account Manager, you will be working across several clients delivering projects, so strong operational event experience is a must. This a great opportunity with lots of scope for development and to really make the role your own. Your role is to manage a portfolio of accounts and be responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.

Key Responsibilities

Project Management

  • Full responsibility for managing the delivery of a portfolio of client projects including large scale and high budget.

  • Taking on or overseeing others in briefing internal departments, supplier liaison, content development, technical, logistics and delegate management and ensuring all paperwork completed to ISO9001 standards.

Content Development

  • Inspiring creativity and emotional engagement. Organising and facilitating creative meetings, enabling, and overseeing creative content solutions for videos & events and supporting material for projects.

  • Working with the Client Services Director to understand the client strategy and to advise and steer content.


  • Inspiring and advising creative approaches and ideas to client projects. Continuously seeking to expand the creative ideas for client’s programmes. Researching new and innovative ideas, technologies, and solutions.

Financial Management

  • Full control of all live project budgets and preparation of quotes, working to agreed margin targets with the Client Services Director. Timely reporting and reconciliation. Managing payment terms and invoicing to ensure all jobs are cash positive. Ensure Client Services Director is informed of all projects through their client stream.


  • Following client buy-in with the Client Services Director, responsibility for delivering and implementing ROI using framework to determine the effectiveness of events through setting and measuring clear objectives. Keeping objectives alive through all elements of the project including pre and post communication. Producing post event ROI report.

Client Management

  • Heading up day to day client relationships. Leading and facilitating project related meetings. Creating touchpoints with more senior contacts, understanding client strategy to enable higher level conversations and communicating to the Client Services Director any client opportunities.

New Business

  • Working with Client Services Director to put together high profile/budget pitches ensuring they meet the client requirements and are in line with our brand. Being on pitch team as and when necessary. Taking ownership of smaller pitch proposals with full responsibility of creativity and content. Attending networking events and new business meetings where appropriate.

Outstanding interpersonal skills

  • Excellent presenter and confident at communicating at a senior level.

  • Good at building relationships

  • Organisational skills and attention to detail

  • Good stress management

  • Autonomous – taking ownership and responsibility

  • Leadership – leads by example, establishes trust and respect.

  • Flexible – ability to adapt in the moment

  • Creative and dynamic – think outside the box, challenge the norm • Ability to work in a team • Ability to see projects through

  • Computer literate

  • Previous event production experience ideally in an agency environment at a Senior Account Manager/Account Manager level or equivalent

  • Large budget event experience

  • Experience of content development and how to bring alive messaging in a conference environment

  • Experienced in using ROI methodology – preferable but not essential

  • Experience of working with internal communications teams - preferable but not essential

  • Experience of video production - preferable but not essential

This position would suit

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