DELEGATE MANAGER OPPORTUNITYSurrey with Hybrid/Flex.We are looking for an EVENTS AGENCY DELEGATE MANAGER who has worked with Cvent & has experience of delegate registration management (experience of working in a similar role)For a fabulous full-service events agency delivering virtual, hybrid & live events, strategy, content, production, & technology. Provide amazing brand, communication, engagement & logistical challenges for some of the world’s leading companies.To lead the delegate area creating, maintaining & successfully delivering the event registration, attendee management & technology services. Ambassador internally & externally & working collaboratively with stakeholders at all levels.
You will sparkle bright if you ideally you can:
⭐ Manage all client & attendee data in a sensitive & careful manner utilizing all quality & security processes in place
⭐ Lead client update calls for assigned projects confidently delivering the status of the Delegate elements⭐ Suggest & implement process improvements for client processes & procedures.⭐ Demonstrate & in depth understanding of the client business⭐ Pro-actively communicate with clients to resolve queries/challenges on allocated projects⭐ Supporting as required in the preparation of RFP responses & pitch documents⭐ Attend ‘kick-off’ meetings internally & externally to understand all⭐ Effectively prioritize & manage multiple inboxes, personal & project specific,ensuring all members of the team are following the correct processes & SLAs⭐ Create & maintain effective delegate communications throughout the lifecycle of the project⭐ Take responsibility for prompt accurate client updates of registration data & summaries⭐ Proficient in the use of preferred event technology solutions including:o Creating reports (standard- & client-specific)o Creation, maintenance & use of invitation listso Intermediate capabilities with content update (incl. some HTML knowledge)o Understanding of multi-path registration flows incl. travel & hotel moduleso Creating & managing event emails⭐ Work closely with the governance team to ensure all processes & templates are being used and communicate any changes promptly to teams⭐ Ensure compliance with all client & company SLAs⭐ Take responsibility for monitoring & training new team members where required on data-handling processes for assigned projectsCalling: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.