“A Director makes 100 decisions an hour. A Great Director makes great decisions”.
We are seeking a very personable, talented Senior Account Lead or Senior Account Director, or Client Services Director with demonstrable experience within live events and or the creative communications sector.
Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology. A communication, engagement, and logistical agency for some of the world’s leading organizations. Solving complex brand, communication, engagement, and logistical challenges for some of the world’s leading organizations.
The Senior Account Lead will be responsible for leading key accounts as defined by the business and the performance against key KPI’s and financial targets.
Key responsibilities and accountabilities:
Client/ Account Management
Ownership, development & strategic implementation of Key Stakeholder relationship management
Supporting Board Director & Account Director in the development & strategic implementation of client retention strategy
Development & implementation of new business (existing client) strategy and targets
Development & implementation of amplification service strategy
Delivery of all client SLA’s / KPI’s for allocated accountsIn conjunction with Board Director & Sales Director, preparation and timely delivery of allocated RFP responses
Ownership, preparation and timely delivery of stakeholder proposals
Ownership and delivery of new client on-boarding initiatives
Ownership and delivery of all allocated client business reviews
Preparation and delivery of client feedback & case studies (both internally & externally).
Lead on complex full-service projects for Key Clients as determined by Board or Account Director in conjunction with commercial & strategic objectives
Oversee project management of allocated client projects
Joining key project calls and planning meetings as and when required
Budget Reconciliation & Finance Management
Delivery of profit maximisation targets
Overall responsibility for client budgets and event profitability
Development of ongoing review of commercials & pricing initiatives
Management & delivery of Job Log & Project Management GM targets
Management of resource allocation to job
Management of direct report holidays
Input of timesheet activity on a weekly basis
Working with the Senior Group Talent Lead, monitor development plans for all team members taking into account:
Current Skills AnalysisTraining Needs AnalysisIndividual’s Needs & Desires
Development Planning StrategiesDevelop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans
Provide consistent leadership, motivation and direction to all team members
Ensure all Finance & Operational teams are consistently sharing best practice and delivering to company standards at all times
Participate in the interviewing and selection of new team members once approved by Board Director
Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required
Attend company training days as and when required
Attend company meetings as and when required
Undertake any additional task as required to support the business
Live our values everyday: Enjoy what you do, never be afraid to positively challenge and go the extra mile to exceed the client expectations adding wherever possible a little touch of magic!
This position would suit:
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