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Senior Account Lead

Reference No:





Up to £65,000 per year

“A Director makes 100 decisions an hour. A Great Director makes great decisions”.

We are seeking a very personable, talented Senior Account Lead or Senior Account Director, or Client Services Director with demonstrable experience within live events and or the creative communications sector.

Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology. A communication, engagement, and logistical agency for some of the world’s leading organizations. Solving complex brand, communication, engagement, and logistical challenges for some of the world’s leading organizations.

Job purpose:

The Senior Account Lead will be responsible for leading key accounts as defined by the business and the performance against key KPI’s and financial targets.

Key responsibilities and accountabilities:

Client/ Account Management

  • Ownership, development & strategic implementation of Key Stakeholder relationship management

  • Supporting Board Director & Account Director in the development & strategic implementation of client retention strategy

  • Development & implementation of new business (existing client) strategy and targets

  • Development & implementation of amplification service strategy

  • Delivery of all client SLA’s / KPI’s for allocated accountsIn conjunction with Board Director & Sales Director, preparation and timely delivery of allocated RFP responses

  • Ownership, preparation and timely delivery of stakeholder proposals

  • Ownership and delivery of new client on-boarding initiatives

  • Ownership and delivery of all allocated client business reviews

  • Preparation and delivery of client feedback & case studies (both internally & externally).

Project Management

  • Lead on complex full-service projects for Key Clients as determined by Board or Account Director in conjunction with commercial & strategic objectives

  • Oversee project management of allocated client projects

  • Joining key project calls and planning meetings as and when required

Budget Reconciliation & Finance Management

  • Delivery of profit maximisation targets

  • Overall responsibility for client budgets and event profitability

  • Development of ongoing review of commercials & pricing initiatives

  • Management & delivery of Job Log & Project Management GM targets

Resource Management

  • Management of resource allocation to job

  • Management of direct report holidays

  • Input of timesheet activity on a weekly basis

People Management

  • Working with the Senior Group Talent Lead, monitor development plans for all team members taking into account:

  • Current Skills AnalysisTraining Needs AnalysisIndividual’s Needs & Desires

  • Development Planning StrategiesDevelop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans

  • Provide consistent leadership, motivation and direction to all team members

  • Ensure all Finance & Operational teams are consistently sharing best practice and delivering to company standards at all times

  • Participate in the interviewing and selection of new team members once approved by Board Director


  • Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required

  • Attend company training days as and when required

  • Attend company meetings as and when required

  • Undertake any additional task as required to support the business

  • Live our values everyday: Enjoy what you do, never be afraid to positively challenge and go the extra mile to exceed the client expectations adding wherever possible a little touch of magic!

This position would suit: 

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