Account Director

Purpose

You will be a key interface between the agency and clients, responsible or proactive day-to-day

management, as well as development of client relationships. If delivering amazing client services

and building relationships is part of your DNA then this could be the perfect role for you.

Client Management

● Establish strong relationships across responsible client accounts

● Ensure client satisfaction hits and exceeds business targets for the responsible client accounts

● Manage and support project delivery teams to maintain high levels of positive client engagement

● Keep abreast of client strategy, business issues and priorities as well as wider sector trends

● Act as advisor, trusted partner and subject matter expert to client accounts

● Point of escalation for client grievances

Team Management

● Manage and support the project delivery teams to find creative solutions to both client and

internal challenges, encouraging knowledge sharing across all internal disciplines to ensure

collaborative and informed work

● Ensure each client project is resourced correctly and the team supported to do so

● Ensure the team are working within agreed process frameworks

● Identify development opportunities for team members and support them to achieve these

Commercial

● Maximise client account growth opportunities and map these in Client Development Plans

● Lead the pitch and business growth imperatives for the account portfolio

● Ensure all client work is costed correctly and updated to reflect change requests

● Monitor and manage account profitability to and above margin targets

● Ensure financial reporting system is accurate for all projects

● Report regularly at internal meetings and reviews on account development and financials for

responsible client portfolio

General - values

● Lead by enthusiastic example

● Challenge when appropriate

● Show you care

● Be curious and listen

● Exemplify the companies values in action

● Demonstrate honesty and openness at all times

● Share and collaborate

This position would suit:

Client Services Director Agency, Agency Client Services Director, Account

Director Live Events, Account Director Communications, Client Services Director Events, Events Services

Director, Head of Client Services, Director of Client Services, Account Director, Client Services Director,

Project Marketing Director, Senior Account Manager Events, Account Director Events, Senior Account

Manager Live Events, Live Events Project Director, Account Director Brand Experience.

This position would suit: Client Services Director Agency, Agency.