Account Director


Surrey (Flex)



Role Description

"Leadership is the challenge to be something more than average!"


We are looking for a tenacious, experienced, and highly engaging Account Director for our super cool, creative and caring client – a very established full-service creative events and engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology.


The Account Director will be responsible for leading key accounts as defined by the business and the performance against key KPI’s and financial targets.

Key responsibilities and accountabilities

Client / Account Management

  • Ownership, development & strategic implementation of Executive Leadership and C-Suite relationship management

  • Ownership, development & strategic implementation of Key Stakeholder relationship management

  • Ownership, development & strategic implementation of client retention strategy

  • Ownership, development & implementation of new business (existing client) strategy and targets

  • Ownership, development & implementation of amplification service strategy

  • Ownership and delivery of all client SLA’s / KPI’s for allocated accounts

  • In conjunction with Board Director & Sales Director, preparation and timely delivery of allocated RFP responses

Project Management

  • Oversee project management of allocated client projects

  • Joining key project calls and planning meetings as and when required

Budget & Finance Management

  • Delivery of profit maximisation targets

  • Development of ongoing review of commercials & pricing initiatives

  • Ownership, management & delivery of Job Log & Project Management GM targets

Resource Management

  • Management of resource allocation to job

  • Management of direct report holidays

  • Input of timesheet activity on a weekly basis

People Management

  • Working with the Associate Director Talent Management, monitor development plans for all team members taking into account:

  • Current Skills Analysis

  • Training Needs Analysis

  • Individual’s Needs & Desires

  • Development Planning Strategies

  • Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans

  • Provide consistent leadership, motivation and direction to all team members

  • Ensure all Finance & Operational teams are consistently sharing best practice and delivering to touch standards at all times

  • Participate in the interviewing and selection of new team members once approved by Board Director


  • Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required.

  • Attend company training days as and when required.

  • Attend company meetings as and when required.

  • Undertake any additional task as required to support the business.

This position would suit

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