Venue Sourcing Specialist x2
East London (Flex)
“The right venue makes all the difference”.
Our client is a connected, worldwide team, ready to design and execute any show-stopping event.
With a family run company mindset, their people mean everything.
A fresh approach to meetings and events, bringing a new generation, no boundaries vision.
With extensive knowledge and experience in managing attendees’ travels and a hugely successful meetings and events business. Continually expanding expertise to bring the friendly and professional service to the current, innovative meetings and events industry.
To deliver all the venue sourcing requirements of identified or various client accounts and be a trusted advisor to clients within this specialist area.
To provide the highest possible level of personal venue finding service to key clients
To forge and develop relationships across all levels of the M&E business imparting best in class market knowledge of meeting facilities and providers and thus supporting clients’ key objectives in meeting arranging.
To ensure maximum revenue generation in all areas for M&E whilst always ensuring significant ROI to the client
Key Areas of Responsibility:
To maximise client revenue through up selling and promotion of the company’s services.
To be continually aware of the departmental targets and client income
To ensure cancellations are managed in line with the company’s standards and procedures
To maximise all income opportunities and to be actively aware of commission rates, preferred partners securing and negotiating enhanced levels wherever possible.
To undertake face to face meetings with clients as and when required to do so
For allocated client accounts, to immerse yourself in allocated client brand and culture through understanding of their marketplace and competitor landscape
To support the rest of the M&E business pillars by providing them with new and existing leads within client account.
To coordinate venue visits for the client and where necessary arrange for you to accompany them
Understand and keep up to date with individual clients’ processes and procedures
To understand, qualify and accurately detail the clients brief (enquiry) and contact the client directly to obtain any missing information before sourcing can begin
Contact the list of suitable venues by either telephone, email or external online sourcing platforms and check availability for all required facilities
Negotiate rates and terms and conditions with the venue on the client’s behalf utilizing Client preferred venues to achieve the best rates and commission where applicable.
To ensure all incoming calls and written communication are actioned promptly, efficiently and dealt with in an appropriate manner responding to the business and client needs
To adhere to the standard or Client Specific Service Level agreements (where required).
Identify upselling opportunities and action accordingly
Identify scope creep and action accordingly
Update in house system with all required information during the life cycle of an event for strict company compliance & client reporting purposes.
To undertake any other duties or responsibilities that may reasonably be expected within the terms of the role as assigned by your Team Leader or Operations Manager
To attend all meetings both internal and external that are deemed relevant, participating, and contributing as necessary.
To continually build relationships with preferred suppliers.
To build effective working relationships and maintain regular communication with key individuals from all areas of the business.
To continually improve and update own product knowledge through targeted activities and attendance of familiarisation trips, office presentations and site visits.
To promote a professional image of Meetings & Events to all clients and suppliers
To be competent in computer skills, to include Word, Excel, PowerPoint, and all relevant in-house packages always ensuring systems are updated.
To participate in training and educational sessions and attendance of industry related courses.
To comply with Statutory and legal requirements for Fire, Health, Safety and Hygiene, and to ensure that you are working in accordance with these requirements.
Experience & education:
Word / Excel / PowerPoint and general IT skills essential
Strong multi-tasker who works well under pressure and can easily deal with short lead requests
Accomplished and confident negotiator
Able to self-motivate
Creative, open-minded and willingness to adapt
An excellent communicator & team player
At least 1 years’ experience in working in Meetings & Events ideally in venue sourcing
Knowledge of Cvent or Lanyon (Desirable)
Language skills (Desirable)
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