Account Lead





Role Description

Our client is looking for a very personable, talented Account Lead with demonstrable experience within live events and or the creative communications sector. Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology. A communication, engagement, and logistical agency for some of the world’s leading organizations. Solving complex brand, communication, engagement, and logistical challenges for some of the world’s leading organizations.

The purpose of the Account Lead role:

The Account Lead will be responsible for leading and supporting key pharmaceutical accounts as defined by the business and the performance against key KPI’s and financial targets.

Key responsibilities and accountabilities:

Client/ Account Management

  • Ownership, development & strategic implementation of Key Stakeholder relationship management

  • Supporting Board Director, Account Director & Senior Account Lead in the development & strategic implementation of client retention strategy

  • Development & implementation of new business (existing client) strategy and targets

  • Development & implementation of amplification service strategy

  • Delivery of all client SLA’s / KPI’s for allocated accounts

  • In conjunction with Board Director & Account Director, preparation, and timely delivery of allocated RFP responses

  • Ownership, preparation, and timely delivery of stakeholder proposals

  • Ownership and delivery of new client on-boarding initiatives

  • Ownership and delivery of all allocated client business reviews

  • Preparation and delivery of client feedback & case studies (both internally & externally)

Project Management

  • Support on complex projects as determined by Board / Account Director / Snr Account Lead

  • Oversee project management of allocated client projects

  • Joining key project calls and planning meetings as and when required

Budget Reconciliation & Finance Management

  • Delivery of profit maximisation targets

  • Overall responsibility for client budgets and event profitability

  • Development of ongoing review of commercials & pricing initiatives

  • Management & delivery of Job Log & Project Management GM targets

Resource Management

  • Management of resource allocation to job

  • Management of direct report holidays

  • Input of timesheet activity on a weekly basis

People Management

  • Working with the Senior Group Talent Lead, monitor development plans for all team members considering:

  • Current Skills Analysis

  • Training Needs Analysis

  • Individual’s Needs & Desires

  • Development Planning Strategies

  • Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans

  • Provide consistent leadership, motivation, and direction to all team members

  • Ensure all Finance & Operational teams are consistently sharing best practice and delivering to high standards at all times

  • Participate in the interviewing and selection of new team members once approved by Board Director

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