TALENT OPPORTUNITIES

Operations Manager - Event Agency

Location:
Salary:
Reference:

London

£50,000 - £60,000

884

Role Description

Our client is an outstanding global leader in event and meeting management that deliver thousands of events each year, worldwide, and work with a large range of industries.  They seek an Operations Manager to deliver the highest levels of operational performance whilst supporting the initiatives of the Global Operations team & Meeting and Events business. Focus for this role will be to ensure the right size operational teams, efficient and effective use of technology, processes, measurements and efficiency gains.

This role will suit someone with proven operational leadership in the meeting and events Industry and management of large and multi-cultural teams. You will have strong leadership skills and excellent and proven commercial acumen.

 

For more information about this role, please read on!

 

 

The Role of Operations Manager

  • Provide effective leadership, direction and development to the team of meetings specialists across UK, Ireland, Belgium & Netherlands

  • Leveraging use of global and regional event & meeting and event suppliers

  • Deliver on and make collaborative changes to processes across all countries especially focusing on non-revenue generating tasks and team/cost efficiency

  • Focus on the end to end customer journey experience with cross collaboration, targeting high levels of service and creativity at regular touch points.

  • Ensure that teams are adequately resourced at all times and staffing challenges/flexibility are understood in a highly demanding market with short lead time projects

  • Work with your peers and regional team of Meeting and events experts to help develop operational strategy and direction across our business globally

  • Support global teams to ensure costings for service delivery in markets are clearly defined and managed profitably  

  • Ensure that our Global Meeting and event Operations objectives are part of everything you do including monitoring trends and patterns, identifying problem areas and make suggestions for continuous improvement

  • Consider the wider implications of decisions made in the context of commercial priorities and global effectiveness

  • Own and support new business implementations in your designated markets

  • Assess talent, and make people decisions and moves balancing employee development, skills, capabilities, growth potential and engagement with immediate cost, productivity and effectiveness

  • Plan and establish goals and objectives for the teams in good time and in alignment with business requirements through effective operational leadership for roles reporting into you. Follow the goals and priorities for the global organization and the zone, review the work of team members in order to accomplish the expected results

  • Ensure focus and participation in Global, regional or even local initiative to be part of a global meeting and event operations.

  • Liaise closely with HR functions to ensure thorough understanding of local labour and works council laws and regulations  

  • Actively work with local and regional supplier management teams to ensure teams are working to maximize supplier revenues and preferred supplier initiatives

  • Foster an environment of accountability, collaboration, positivity, innovative thinking and winning as a team

Experience

  • Proven operational leadership in the industry and management of large and multi-cultural teams

  • Ability to lead talent fulfilment for short lead and urgent projects

  • Strong leadership skills to enable motivation of direct reports, operations teams and other functional leads who directly impact the day to day operation i.e. Sales, Program Management, etc.

  • Excellent and proven commercial acumen

  • Outstanding written and verbal English communication skills. Highly developed management skills. Excellent people and problem-solving skills. Strong attention to detail. Keen customer service orientation

  • Knowledge of market nuances, region and local legal customs is desired

  • Education: Master’s degree (or equivalent) preferred or on job equivalent training

  • Ability to travel when required

  • Excellent client communication and presentation skills

  • Extensive destination and product knowledge

 

Languages

  • English fluent: written and oral,

  • Language skills applicable to country specific leadership is desired

 

 

Please contact us right away if you would like to apply for this role!

 

This Role would also suit:

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Royall Appointments Limited 

St Johns House

St Johns Street

Chichester

West Sussex

PO19 1UU

Registered in England and Wales

Company No 0684 5660