Head of Event Operations (EMEA Region) – Event Agency





Role Description

Our client is an outstanding global leader in event and meeting management that deliver thousands of events each year, worldwide, and work with a large range of industries. 

The Head of Event Operations will be accountable for operational delivery across all of the event teams in the EMEA region.   The major areas of responsibility for this role include providing effective leadership to the team of event specialists, best use of global suppliers, improving workload efficiencies and productivity, delivering outstanding customer services and ensuring profitable growth.

The Head of Event Operations will have substantial and proven event operational leadership in the meeting and events Industry, strong leadership skills and solid Commercial acumen.

More information on the role of Head of Event Operations:

  • Provide effective leadership, direction and development to the team of event specialists

  • Leveraging use of global and regional event & meeting and events suppliers

  • Deliver on and make collaborative changes to processes across all countries

  • Focus on the end to end customer journey experience with cross collaboration

  • Ensure that teams are adequately resourced at all times

  • Work with your peers and regional team of meeting and event experts to help develop operational strategy and direction

  • Support global teams to ensure costings for service delivery in markets are clearly defined and managed profitably

  • Ensure focus and participation in Global, regional or even local initiative to be part of a global Meeting and Events community

  • Liaise closely with HR functions to ensure thorough understanding of local labour and works council laws and regulations 

  • Actively work with local and regional supplier management teams to ensure teams are working to maximize supplier revenues and preferred supplier initiatives

  • Foster an environment of accountability, collaboration, positivity, innovative thinking and winning as a team



  • Substantial and proven event operational leadership in the Meeting and Events Industry and management of large teams with short lead talent fulfilment for short lead projects

  • Strong leadership skills to enable motivation of direct reports, operations teams and other functional leads who directly impact the day to day operation i.e. Sales, Program Management, etc.

  • Excellent and proven commercial acumen

  • Outstanding written and verbal English communication skills. Highly developed management skills. Excellent people and problem-solving skills. Strong attention to detail. Keen customer service orientation

  • Knowledge of market nuances, region and local legal customs is desired

  • Education: Master’s degree (or equivalent) preferred or on job equivalent training

  • Ability to travel regularly

  • Ability to drive, create and pitch creative concepts

  • Excellent client communication and presentation skills

  • Extensive destination and product knowledge


  • English fluent: written and oral,

  • Language skills applicable to country specific leadership is desired

This role will also suit:

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Royall Appointments Limited 

St Johns House

St Johns Street


West Sussex

PO19 1UU

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Registered in England and Wales

Company No 0684 5660