“Sell the problem you solve not the product”.
Our client is an incredible Events & Communications Agency who create outstanding live brand and live events experiences. Their work includes experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more!
They are actively recruiting within their event production team. If you are an experienced Account Manager with extensive experience of managing large scale events and conferences, we would love to hear from you. This role will work in collaboration with the wider business on global events and working on productions for world-class blue-chip clients. Working closely with a talented team, you will be responsible for creative and operational event production to include content.
Purpose – Account Manager Events
Accountable for supporting and managing client relationships, expectations, and development. Oversees a portfolio of assigned clients and support the development of business proposals. Provide support to the team and work collaboratively with colleagues to deliver a seamless, high-quality service and exceptional client experience whilst ensuring accounts are profitable and identifying future opportunities working with account leads.
Support the team in maintaining and developing client accounts and business opportunities. Proactively act as the main point of contact for any and all matters specific to given accounts and positively build on company reputation and brand as appropriate
Working with Account Directors, build and own strong relationships with clients to understand their short and longer term needs and provide advice and guidance on events; proactively resolve any issues or complaints and develop high levels of trust and commitment.
Drive flow of activities and teams to ensure proposals for events are commercially viable by working closely with colleagues to develop timely and accurate budgets and solutions against briefs
Own and proactively manage event budgets identifying issues and addressing these early with colleagues or clients, as appropriate, with the aim of delivering outstanding value for money for the client.
Work collaboratively with colleagues to identify and secure resource requirements for events and support them in delivering a seamless, high-quality service and an exceptional client experience.
Act as the “clients” representative at events, proactively own and problem solve issue and liaise with colleagues and suppliers to resolve any concerns
Seek to continuously improve the client relationship through analysis of client feedback pre and post event and together with an understanding of future client needs, identify an improvement plan to add value
Lead and manage the delivery team providing day to day guidance and support as required, sharing knowledge and experience to develop their skills and role model company values at all times. Empower staff and coach and mentor them as appropriate
Create and manage internal budget documents, resourcing processes and support the client services team holistically across deliverables and meetings, internally and externally
Significant experience of working at Event delivery side on large complex events in a similar size event agency
Proven project management skills at a senior level, running multiple projects to deadlines and budget
Excellent customer service skills and client focus
Strong diplomacy and negotiating skills
Strong financial and business acumen with experience of contract management
Proven Excel skills at advanced level and sound ICT skills in general
Strong inter-personal skills to develop effective relationships with suppliers, clients and colleagues
Ability to work collaboratively and respect the views of others
Ability to work on and stay on top of multiple concurrent projects through use of planning tools and processes
Highly motivated and passionate with a can-do approach to finding solutions and delivering customer service
Strong, persuasive communicator both written and verbally
Highly organised with good attention to detail
Ability to work at pace and under pressure
Quiet home environment from which to work on up to three days per week (although the successful candidate may be required to be flexible based specific projects, pitches, and during busy periods, to aid team collaboration or meet client needs)
Adequate home broadband capacity to meet homeworking business requirements.
Liking for and ability to undertake international travel thorough the calendar
We are urgently recruiting for this position, please contact us asap.
This position would suit
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